AI Concierge

Every inquiry, handled.

A WhatsApp-first system for high-value operators.

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Or email info@luxai.ae

Reply. Qualify. Handoff.

WhatsApp inquiryType and send

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Customer message

Operating flow

From first message to team handoff.

Inbound

A customer asks for a car.

The concierge replies quickly, keeps it brief, and asks for the next useful detail.

Rules

The answer comes from the operator setup.

Fleet, price, deposit, delivery, availability, and handoff rules stay structured behind the scenes.

The customer gets a human message.

Clear numbers, short paragraphs, and one natural next step.

Control

The team takes over when needed.

VIPs, partner sourcing, private chats, and edge cases stay protected by handoff rules.

Pricing

One monthly price. Setup included.

AED 5,000/month. Setup included. A managed launch, configured around your team and the way you actually sell.

Monthly conciergeOperation, monitoring, improvements, support

AED 5,000

Partner Network add-onOptional, billed monthly

+ AED 1,500/month

Setup included: WhatsApp preparation, fleet or catalogue import, pricing rules, private chat exclusions, team handoff, launch testing, and review.

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Setup

The important guardrails are set before launch.

01Private, B2B, partner, driver, and internal chats are excluded before launch.

02Sales keeps approval for sourced cars, VIPs, edge cases, and discount exceptions.

03The team reviews conversations, quotes, bookings, and handoffs in one place.

FAQ

Before moving the real WhatsApp number.

Yes. The migration needs a controlled setup so customer chats continue while private, B2B, and internal conversations stay excluded.

No. Excluded chats should be identified before launch, then protected by rules so the concierge only treats real customer inquiries.

WhatsApp Business Platform and Telegram. The concierge runs on both at once, with the same knowledge base and the same operator dashboard. Email and web chat are on the roadmap; we prioritise channels customers actually use to book.

English and Arabic are first-class. The concierge detects the customer's language from the message and replies in kind. Mixed-language messages are handled gracefully without asking the customer to switch.

Typical first reply is under a minute, 24/7, including weekends and after hours. The agent does not sleep, does not take breaks, and never sends a customer to voicemail.

Most operators should plan for one to two weeks, depending on fleet data quality, booking flow, and WhatsApp migration needs. We do the setup with your team; you do not have to learn the system before launch.

Live concierge operation, monitoring, prompt and rule updates, dashboard access for your whole team, and support. Setup is included on top of that, not billed separately. The only optional add-on is the Partner Network at AED 1,500 per month.

When a customer asks for something outside your direct stock, the request is routed to your sales team for partner sourcing instead of ending with "we don't have it". The customer never sees the word "partner" in the conversation.

Yes, from the operator dashboard. Brand voice, deposit and delivery rules, discount caps, handoff triggers, and the knowledge base are editable without code. We tune the heavy lifting during setup and your team owns the day-to-day edits.

The concierge does not flatly decline. It offers close alternatives from your fleet first, and for partner-sourced cars it routes the request to your sales team without surfacing the word "partner" to the customer.

Yes. Human takeover is built in. Sales can step in at any point for VIPs, negotiation outside the band, complaints, refunds, documents, or anything the agent should not close alone. The concierge stays silent on a thread until the team hands it back.

Month-to-month. No setup fee, no minimum term, no per-conversation fees. We can also offer a longer commitment with a discount if you prefer; ask us on WhatsApp or email info@luxai.ae.

Per-tenant data isolation in code, AES-encrypted customer PII at rest with per-installation keys, and a strict no-sharing rule across tenants. Production setups follow your operator privacy policy and UAE requirements.

We do. WhatsApp Cloud API configuration, phone number migration if you are moving an existing number, Meta Business verification support, and webhook wiring all happen as part of setup. You do not need to learn the WhatsApp Business Platform to launch.