# LuxAI.ae FAQ

**Before moving the real WhatsApp number.**

The short answers operators usually need before deciding whether the system fits their workflow.

## Can it run on our existing WhatsApp number?

Yes. The concierge can run on an existing WhatsApp number, but migration needs planning. The operator's team cannot keep using the same number in the old WhatsApp app once it runs through the Business Platform API.

Customer chats continue during the migration; private, B2B, and internal conversations stay excluded by rule.

## Does it contact private chats or partner groups?

No. Excluded chats are identified before launch and then protected by rules so the concierge only treats real customer inquiries.

## How long does setup take?

Most operators should plan for one to two weeks. The timeline depends on fleet data quality, booking flow readiness, and how much testing the team wants before launch.

## What happens when a requested car is booked?

The concierge does not reply with a flat "unavailable". It offers close alternatives from the operator's fleet and can flag the team when the customer wants a specific car that must be sourced from partners.

## Can the team take over a conversation?

Yes. Human handoff is part of the flow — VIPs, difficult negotiation, unclear requests, partner sourcing, document collection, accidents, and manager approval all route to a human. Taking over is one click in the dashboard.

## How is customer data handled?

V1 is designed around minimal data, clear operator access, and operator-controlled retention. Production setups follow the operator's privacy policy and UAE requirements. See [Privacy](/privacy.md) for specifics.

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**See also:** [How it works](/how-it-works.md) · [Pricing](/pricing.md) · [Setup](/setup.md)

**Get in touch:** [+971 52 710 8799](https://wa.me/971527108799) · info@luxai.ae