# How LuxAI.ae works

**From first WhatsApp message to team handoff.**

A customer sends a message. The concierge checks the operator setup, replies clearly, and hands over when the team should step in. Four steps.

## 1. Inquiry arrives

A customer sends a WhatsApp message: asks for a car, shares a listing link, or sends a loose request like "budget SUV". The concierge replies warmly within seconds, keeps it short, and asks only for the next useful detail (dates, delivery, model preference).

## 2. Rules are checked

Fleet, availability, daily price, weekly price, monthly price, deposit, delivery zones, insurance terms, and discount limits stay structured behind the scenes. The concierge reads from those rules to compose its reply.

If the data is missing or the request needs approval, the system does not guess. It hands over cleanly to the human team.

## 3. Customer gets an answer

The customer sees a direct message with short paragraphs, exact numbers, and one natural next step. The concierge does not use internal labels like "partner", "Lux-owned", "B2B", or "sourcing" unless the operator's team chooses to.

Tone matches the operator's brand voice configured during setup.

## 4. Team stays in control

Sales can take over at any moment — for VIPs, discounts beyond limit, partner sourcing, document collection, accident keywords, unclear requests, or any edge case.

The goal is not to replace the team. The goal is to keep every lead moving until the team should be involved.

---

**See also:** [Pricing](/pricing.md) · [Setup](/setup.md) · [FAQ](/faq.md)

**Get in touch:** [+971 52 710 8799](https://wa.me/971527108799) · info@luxai.ae