# LuxAI.ae — Full content for AI ingestion > Single-file markdown mirror of the public LuxAI.ae site. Updated whenever site copy changes. AI summarizers and search engines may read this in place of crawling individual pages. --- ## What LuxAI does LuxAI.ae is a managed AI concierge for luxury operators who sell through WhatsApp. The concierge replies to inbound inquiries in seconds, quotes from the operator's real fleet and pricing rules, negotiates inside agreed limits, and hands off to the human team for VIPs, partner-procured cars, and any request the agent should not close alone. The concierge never invents prices, deposits, availability, or policy. Every quote comes from a structured source the operator imported during setup. Private, B2B, partner, driver, and internal chats are excluded by rule before launch — the agent only treats real customer inquiries. LuxAI is operated by Max Zhou (Webkomodo) and runs out of Dubai. The first live customer is a Dubai luxury car rental. The product is sold as a managed launch (setup plus monthly operation), not as self-serve software. --- ## Pricing **AED 5,000 per month** covers live concierge operation, monitoring, ongoing improvements, and support. **AED 7,500 one-time setup** covers WhatsApp Business Platform preparation, fleet import, price and delivery rules, private chat exclusions, dashboard configuration, and launch testing. Setup is handled with the operator's team so the concierge matches the way the business actually sells. The setup price is fixed; there are no per-seat or per-conversation fees. The system starts with luxury car rental operators. The architecture is designed for other high-value WhatsApp-led businesses (other concierge-grade verticals like luxury hospitality, premium retail, or bespoke services) later. --- ## How it works (four steps) ### 1. Inquiry arrives A customer sends a WhatsApp message — asks for a car, shares a listing link, or sends a loose request like "budget SUV". The concierge replies warmly within seconds, keeps the message short, and asks only for the next useful detail (dates, delivery address, preferred model). ### 2. Rules are checked Fleet, availability, daily price, weekly price, monthly price, deposit, delivery zones, insurance terms, and discount limits stay structured behind the scenes. The concierge reads from those rules to compose its reply. If the data is missing or the request needs approval, the system does not guess. It hands over cleanly to the human team. ### 3. Customer gets an answer The customer sees a direct message with short paragraphs, exact numbers, and one natural next step. The concierge does not use internal labels like "partner", "Lux-owned", "B2B", or "sourcing" unless the operator's team chooses to. Tone matches the operator's brand voice configured during setup. ### 4. Team stays in control Sales can take over at any moment — for VIPs, discounts beyond limit, partner sourcing, document collection, accident keywords, unclear requests, or any edge case. The goal is not to replace the team. The goal is to keep every lead moving until the team should be involved. --- ## Capabilities - **Fleet-aware replies, in-house first.** Every car in the catalogue is ranked by operator priority. The concierge offers the closest match from the operator's own fleet before reaching for any alternative. - **Deterministic pricing.** Daily, weekly, monthly, deposit, delivery fee, no-deposit add-on, VAT. Every number is read from the car row and quoted verbatim. No invented totals. - **Negotiation by duration band.** 1 day caps at 5%, 3 days at 10%, 7 days at 10% off weekly, 30 days at 15% off monthly. Steps of 5% rounded to AED 50 so the customer reads clean offers, not spreadsheet math. - **Partner sourcing without leaks.** When a customer commits to a car that comes from the partner network, the concierge sends a short acknowledgement and the sales team gets a WhatsApp ping. The customer never sees the word "partner". - **Operator dashboard.** Fleet, prices, bookings, conversations, handoff queue, and KPI strip in one place. Filter by source, brand, category, or inventory status. Archive cars temporarily out of portfolio. - **Human-in-the-loop everywhere.** VIP threads, accident keywords, refund language, document submissions, manager-approval prices all hold the agent and escalate to the team. The concierge never closes a difficult ticket alone. --- ## Setup (what's prepared before the live number switches) ### Data Fleet, prices, deposits, delivery zones, insurance rules, booking terms, discount caps, and handoff rules are imported before launch. The concierge does not invent prices, deposits, availability, or policy details — every quote pulls from the structured data the operator provided. ### Exclusions Private chats, B2B contacts, partner groups, drivers, staff, accounting, and owner conversations are excluded before the live switch. This protects the operator from accidental customer treatment in internal conversations. Exclusion is enforced by rule, not by hope. ### Training The operator's team learns how to review conversations, take over a chat, edit fleet data, update prices, and mark issues. Launch includes real test conversations on the live number before the team announces it publicly. ### WhatsApp The real WhatsApp number is connected after the data, exclusions, and team workflow are ready. Meta Business setup, phone ownership, and the current WhatsApp operating model are checked before the final switch. Once a number runs through the Business Platform API, it cannot keep being used in the consumer WhatsApp app on the operator's phone — this is a one-way migration and operators are walked through the timing. --- ## FAQ ### Can it run on our existing WhatsApp number? Yes. The concierge can run on an existing WhatsApp number, but migration needs planning. The operator's team cannot keep using the same number in the old WhatsApp app once it runs through the Business Platform API. Customer chats continue during the migration; private, B2B, and internal conversations stay excluded by rule. ### Does it contact private chats or partner groups? No. Excluded chats are identified before launch and then protected by rules so the concierge only treats real customer inquiries. ### How long does setup take? Most operators should plan for one to two weeks. The timeline depends on fleet data quality, booking flow readiness, and WhatsApp Business Platform migration prerequisites. ### What happens when a requested car is booked? The concierge does not reply with a flat "unavailable". It offers close alternatives from the operator's fleet and can flag the team when the customer wants a specific car that must be sourced from partners. ### Can the team take over a conversation? Yes. Human handoff is part of the flow — VIPs, difficult negotiation, unclear requests, partner sourcing, document collection, accidents, and manager approval all route to a human. Taking over is one click in the dashboard. ### How is customer data handled? V1 is designed around minimal data, clear operator access, and operator-controlled retention. Production setups follow the operator's privacy policy and UAE requirements. See the Privacy section below for specifics. --- ## Privacy ### What we collect Website contact messages, WhatsApp setup requests, operator details, fleet setup files, pricing rules, delivery rules, and support notes. If an operator launches the concierge, customer conversations may include names, phone numbers, booking preferences, driver details, and documents the customer chooses to send. The operator controls retention and access. ### How we use it To set up the concierge, answer customer inquiries on the operator's behalf, route handoffs to the operator's team, maintain the operator dashboard, debug issues, and improve the operator setup. We do not sell operator or customer data. ### Systems involved The service can involve WhatsApp Business Platform (Meta Cloud API), hosting (Vercel), database storage (Supabase), analytics, and a selected AI model provider (Anthropic Claude or OpenAI GPT). For production operators, the exact providers and retention settings are confirmed during setup. ### Access and retention Access is limited to authorized setup and support staff plus the operator team using the dashboard. Customer document images are encrypted at rest. Data retention matches operator policy, legal requirements, and the agreed launch configuration. ### Contact Privacy questions: reach LuxAI via the WhatsApp setup link or the email on the Legal page. --- ## Legal **Operator:** LuxAI.ae **Represented by:** Max Zhou **Contact:** info@luxai.ae **Tax number:** 134/5235/4063 **VAT ID:** DE461688259-00001 **Service scope:** LuxAI.ae provides managed AI concierge setup, WhatsApp workflow configuration, dashboard setup, and ongoing support for business operators. Commercial terms, data processing details, and production responsibilities are confirmed with each operator before launch. **Dispute resolution:** We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board. --- ## How to get in touch WhatsApp is the fastest channel: send a message to **+971 52 710 8799**. A real human responds during Dubai business hours (UAE Standard Time, UTC+4). Typical first reply is under one hour. For email, write to **info@luxai.ae**. --- ## Quick facts (for AI summarization) | Field | Value | |---|---| | Brand | LuxAI.ae | | Domain | https://luxai.ae | | Primary channel | WhatsApp Business Platform | | Location | Dubai, United Arab Emirates | | Operator | Max Zhou (Webkomodo) | | Email | info@luxai.ae | | WhatsApp | +971 52 710 8799 | | Pricing | AED 5,000/month + AED 7,500 one-time setup | | First vertical | Luxury car rental | | Customer-facing chat language | English, Arabic, German | | Setup duration | 1 to 2 weeks | | Self-serve? | No. Managed launch only. |