# LuxAI.ae Privacy

How LuxAI.ae handles website, WhatsApp concierge, setup, and operator data.

This page explains what data is used when a business explores or launches LuxAI.ae.

## What we collect

Website contact messages, WhatsApp setup requests, operator details, fleet setup files, pricing rules, delivery rules, and support notes.

If an operator launches the concierge, customer conversations may include names, phone numbers, booking preferences, driver details, and documents the customer chooses to send. The operator controls retention and access for those conversations.

## How we use it

To set up the concierge, answer customer inquiries on the operator's behalf, route handoffs to the operator's team, maintain the operator dashboard, debug issues, and improve the operator setup.

We do not sell operator or customer data.

## Systems involved

The service can involve WhatsApp Business Platform (Meta Cloud API), hosting (Vercel), database storage (Supabase), analytics, and the selected AI model provider (Anthropic Claude or OpenAI GPT).

For production operators, the exact providers and retention settings are confirmed during setup.

## Access and retention

Access is limited to authorized setup and support staff plus the operator team using the dashboard. Customer document images are encrypted at rest.

Data retention matches operator policy, legal requirements, and the agreed launch configuration.

## Contact

For privacy questions, contact LuxAI.ae through the WhatsApp setup link or the legal contact on the [Legal](/legal.md) page.

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**Get in touch:** [+971 52 710 8799](https://wa.me/971527108799) · info@luxai.ae