# LuxAI.ae Setup

**The important guardrails are set before launch.**

The safest launch happens before the first customer message reaches the concierge.

## Data

Fleet, prices, deposits, delivery zones, insurance rules, booking terms, discount caps, and handoff rules are imported before launch.

The concierge does not invent prices, deposits, availability, or policy details. Every quote pulls from the structured data you provided during setup.

## Exclusions

Private chats, B2B contacts, partner groups, drivers, staff, accounting, and owner conversations are excluded before the live switch. This protects you from accidental customer treatment in internal conversations.

Exclusion is enforced by rule, not by hope.

## Training

Your team learns how to review conversations, take over a chat, edit fleet data, update prices, and mark issues. Launch includes real test conversations on the live number before the team announces it publicly.

## WhatsApp

The real WhatsApp number is connected after the data, exclusions, and team workflow are ready.

Meta Business setup, phone ownership, and the current WhatsApp operating model are checked before the final switch. Once a number runs through the Business Platform API, it cannot keep being used in the consumer WhatsApp app on your phone — this is a one-way migration and we walk you through the timing.

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## Setup duration

Most operators should plan for one to two weeks. The timeline depends on fleet data quality, booking flow readiness, and WhatsApp Business Platform migration prerequisites.

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**See also:** [How it works](/how-it-works.md) · [Pricing](/pricing.md) · [FAQ](/faq.md)

**Get in touch:** [+971 52 710 8799](https://wa.me/971527108799) · info@luxai.ae