Every inquiry, handled.

Yes. The migration needs a controlled setup so customer chats continue while private, B2B, and internal conversations stay excluded.

No. Excluded chats should be identified before launch, then protected by rules so the concierge only treats real customer inquiries.

WhatsApp Business Platform and Telegram. The concierge runs on both at once, with the same knowledge base and the same operator dashboard. Email and web chat are on the roadmap; we prioritise channels customers actually use to book.

English and Arabic are first-class. The concierge detects the customer's language from the message and replies in kind. Mixed-language messages are handled gracefully without asking the customer to switch.

Typical first reply is under a minute, 24/7, including weekends and after hours. The agent does not sleep, does not take breaks, and never sends a customer to voicemail.

Most operators should plan for one to two weeks, depending on fleet data quality, booking flow, and WhatsApp migration needs. We do the setup with your team; you do not have to learn the system before launch.

The monthly fee is AED 2,500 and includes 4,000 customer messages a month; additional messages are AED 0.50 each. It covers live concierge operation, monitoring, prompt and rule updates, dashboard access for your whole team, and support. The one-time setup is priced per car (AED 200 per car for the first 50 cars, then AED 100 per car) with a minimum of AED 5,000, and covers importing and testing your fleet, pricing and deposit rules, exclusions, and launch QA. Use the estimator on the pricing page for your numbers; the only optional add-on is the Partner Network.

When a customer asks for something outside your direct stock, the request is routed to your sales team for partner sourcing instead of ending with "we don't have it". The customer never sees the word "partner" in the conversation.

Yes, from the operator dashboard. Brand voice, deposit and delivery rules, discount caps, handoff triggers, and the knowledge base are editable without code. We tune the heavy lifting during setup and your team owns the day-to-day edits.

The concierge does not flatly decline. It offers close alternatives from your fleet first, and for partner-sourced cars it routes the request to your sales team without surfacing the word "partner" to the customer.

Yes. Human takeover is built in. Sales can step in at any point for VIPs, negotiation outside the band, complaints, refunds, documents, or anything the agent should not close alone. The concierge stays silent on a thread until the team hands it back.

Yes: a 12-month partnership, and launch comes first. Implementation and a guided pilot run before the term starts, so you commit to a system you have already seen working on your own fleet. The monthly includes 4,000 messages; beyond that it is AED 0.50 per message, with no other hidden fees. Fleets above 100 cars get a custom agreement; ask us on WhatsApp or email info@luxai.ae.

Per-tenant data isolation in code, AES-encrypted customer PII at rest with per-installation keys, and a strict no-sharing rule across tenants. Production setups follow your operator privacy policy and UAE requirements.

We do. WhatsApp Cloud API configuration, phone number migration if you are moving an existing number, Meta Business verification support, and webhook wiring all happen as part of setup. You do not need to learn the WhatsApp Business Platform to launch.