Privacy

What we collect

Website contact messages, WhatsApp setup requests, operator details, fleet setup files, pricing rules, delivery rules, and support notes.

If an operator launches the concierge, customer conversations may include names, phone numbers, booking preferences, driver details, and documents the customer chooses to send.

How we use it

To set up the concierge, answer customer inquiries, route handoffs, maintain the dashboard, debug issues, and improve the operator setup.

We do not sell operator or customer data.

Systems involved

The service can involve WhatsApp Business Platform, hosting, database storage, analytics, and the selected AI model provider.

For production operators, the exact providers and retention settings should be confirmed during setup.

Access and retention

Access is limited to authorized setup and support staff plus the operator team using the dashboard.

Data retention should match the operator policy, legal requirements, and agreed launch configuration.

Contact

For privacy questions, contact LuxAI.ae through the WhatsApp setup link or the legal contact listed on the legal page.