Questions
FAQ
The short answers operators usually need before deciding whether the system fits their workflow.
Clear answers before the live number moves.
01Existing WhatsApp
Yes, the concierge can run on an existing WhatsApp number, but migration needs planning. The team cannot keep using the same number in the old WhatsApp app once it runs through the Business Platform API.
02Private chats
Private, B2B, partner, staff, and internal conversations should be excluded before launch. The concierge should only treat real customer inquiries.
03Setup time
Most operators should plan for one to two weeks. The timeline depends on data quality, WhatsApp readiness, and how much testing the team wants before launch.
04Booked cars
The concierge should not reply with a flat unavailable. It can offer close options and flag the team when the customer wants a car that must be sourced.
05Human handoff
The team can take over for VIPs, difficult negotiation, unclear requests, partner sourcing, documents, accidents, and manager approval.
06Data
Production setups should use minimal access, clear operator permissions, secure credentials, and agreed retention settings.