Questions
FAQ
The short answers operators usually need before deciding whether the system fits their workflow.
Clear answers before the live number moves.
01Can the concierge run on our existing WhatsApp number?
Yes, the concierge can run on an existing WhatsApp number, but migration needs planning. The team cannot keep using the same number in the old WhatsApp app once it runs through the Business Platform API.
02What happens to private and internal chats?
Private, B2B, partner, staff, and internal conversations are excluded before launch. The concierge only treats real customer inquiries.
03How long does setup take?
Most operators should plan for one to two weeks. The timeline depends on data quality, WhatsApp readiness, and how much testing the team wants before launch.
04What happens when a customer asks for a car that is already booked?
The concierge does not reply with a flat unavailable. It offers close options and flags the team when the customer wants a car that must be sourced.
05When does a human take over the conversation?
The team can take over for VIPs, difficult negotiation, unclear requests, partner sourcing, documents, accidents, and manager approval.
06How is our data handled?
Production setups use least-privilege access, clear operator permissions, secure credentials, and agreed retention settings, with per-tenant data isolation.