Concierge flow
How it works
A customer sends a message. The concierge checks the operator setup, replies clearly, and hands over when the team should step in.
Concierge
Step 01
Inquiry arrives
A customer sends a WhatsApp message, asks for a car, shares a listing link, or sends a loose request like budget SUV.
The concierge replies warmly, keeps it short, and asks only for the next useful detail.
Step 02
Rules are checked
Fleet, availability, daily price, weekly price, monthly price, deposit, delivery, insurance, and discount limits stay structured behind the scenes.
If the data is missing or the request needs approval, the system does not guess. It hands over cleanly.
Step 03
Customer gets an answer
The customer sees a direct message with short paragraphs, exact numbers, and one natural next step.
The concierge avoids internal labels like partner, Lux-owned, B2B, or sourcing unless the team chooses to say it.
Step 04
Team stays in control
Sales can take over for VIPs, discounts beyond limit, partner sourcing, documents, accidents, unclear requests, and edge cases.
The goal is not to replace the team. The goal is to keep every lead moving until the team is needed.